HASSLE FREE RETURN POLICY
Need to return something? No problem, just contact us at firstname.lastname@example.org, and we'll get you taken care of right away.
Our return policy is straight forward and customer friendly. You can feel confident shopping with us - after all, we've been in business over 30 years. Our policy is a common sense approach to doing business. We will take any item back within 30 days of purchase as long as it is within the constraints of the manufacturer's warranty return policy (which we are obligated to honor) and the following conditions are met:
The item must be in original, unused condition and must be returned in the original packaging.
We are unable to accept any item that has been installed and/or damaged. In addition, we cannot accept return items that are not in the original packaging. These are constraints set by product manufacturers and we are obligated to honor their policies on returns. Items returned in poor condition or having parts missing will not be credited.
If we need you to return the product for a refund, we'll arrange for and pay the return shipping costs if the issue is our fault. If you made a mistake in ordering or simply don't like the product, you are responsible for return shipping costs. Product must be shipped back using the shipping label we provide (we will not reimburse you if you choose to purchase your own return shipping).
The customer must obtain a Return Goods Authorization (RGA) from us.
You must contact our store and obtain an RGA prior to returning any products. Be sure the outside of the box has the RGA# clearly posted, along with your name and address.
WARRANTY ITEMS: Our company sells the highest quality products, most of which carry a manufacturer’s warranty. We will take care of the problem here at our store, or put you in touch with the manufacturer if the situation warrants.